Privacy Statement


1. Personal data that we process

BuddieGo processes your personal data because you use our services or because you provide this data to us yourself, for example via our contact form, an order form or by telephone.

We process, among other things, the following personal data:

  • First and last name
  • Company name (if applicable)
  • Address details (including delivery address)
  • Phone number
  • Email address
  • Payment details (such as IBAN, Mollie/Tikkie transaction IDs)
  • Information about the service or order (such as content of the delivery, date/time, details)
  • IP address (when using the website)
  • Location data (only if necessary for the performance of the service)


2. Purposes of data processing

BuddieGo processes your data exclusively for the following purposes:

  • Performing an agreement (such as delivering goods or services)
  • Processing payments and sending invoices
  • Customer service, communication and follow-up of orders
  • Planning, executing and tracking delivery orders
  • Comply with legal obligations (such as tax authorities)
  • Security and reliability of our services
  • Maintaining a customer file (with permission) for service or repeat orders

We do not process special or sensitive personal data unless this is required by law or you give explicit permission for this (for example in the case of medical deliveries).


3. Basis for processing

We process your personal data on the basis of the following legal bases according to the GDPR:

  • Execution of an agreement
  • Consent (for example when subscribing to a newsletter)
  • Legal obligation
  • Legitimate interest (such as internal administration or fraud protection)


4. Automated decision-making

BuddieGo does not make decisions based on automated processing that could have adverse consequences for people. All decisions are made by people.


5. Sharing personal data with third parties

BuddieGo does not sell your data to third parties. We only share your data when necessary:

  • With partners or service providers such as a payment provider or delivery partner
  • With administrative software or accountant for tax processing
  • With government agencies, only if legally required (such as the Tax Authorities)

We always conclude a processing agreement with parties that process data on our behalf in order to properly protect your data.



6. How long do we store personal data?

We do not store your personal data longer than necessary. We use the following retention periods:

  • Customer and order data: maximum 2 years after the last order
  • Invoice and administration data: 7 years (legal obligation)
  • Communication history: 1 year
  • Delivery information: maximum 3 months unless necessary for proof or complaint handling



7. Cookies or similar techniques

BuddieGo currently only uses functional cookies on www.buddiegoplus.nl. These are necessary for the website to function properly. We do not use tracking or advertising cookies without your permission. You can read more about this in our cookie policy.



8. Your rights under the GDPR

You have the right to:

  • To gain access to your personal data
  • Have your data corrected or deleted
  • To limit the processing of your data
  • To object to processing
  • Request your data (data portability)
  • Withdraw your consent at any time (e.g. for newsletter)

You can submit a request via info@buddiego.nl. We will respond within 30 days. For complex requests, this may take up to 3 months.


9. Security of personal data

BuddieGo takes appropriate technical and organizational measures to protect your data:

  • Secure SSL connection on the website
  • Encryption of sensitive data (such as payment details)
  • Limited access for employees
  • Regular system and security updates
  • Offline data storage only if strictly necessary and secure


10. Complaints or questions

Do you have any questions about how we handle your privacy? Please feel free to contact us. Are you not satisfied with our handling? You can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.



11. Changes to this privacy statement

This privacy statement may be amended from time to time. We advise you to check this page regularly.

The current version is always available via: www.buddiegoplus.nl/privacyverklaring